FAQ

1. ArtJapan.co.uk is an online platform dedicated to offering high-quality art prints. We provide a diverse collection of artistic creations to enhance your living spaces with beauty and creativity.

2. How can I place an order? To place an order, simply browse our website, select the desired art prints, and add them to your cart. Follow the easy checkout process, providing necessary details for shipping and payment. Once completed, you will receive a confirmation email with your order details.

3. What payment methods do you accept? We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payments through PayPal for your convenience.

4. How are the art prints produced and what materials are used? Our art prints are produced using high-quality materials to ensure longevity and vibrant colors. We use archival inks and acid-free paper or canvas, depending on the product. Each print is crafted with precision and care to meet the highest standards in the industry.

5. Can I customize the size of my art print? Yes, we offer various size options for most of our art prints. Simply select your preferred size from the available options listed on the product page.

6. What is your return policy? We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your art print, you may return it within 30 days of receiving your order. Please review our detailed Return Policy for more information.

7. How are shipping costs calculated? Shipping costs are calculated based on the destination and the size/weight of your order. You can view the shipping costs during the checkout process before finalizing your purchase.

8. Do you ship internationally? Yes, we offer international shipping. Please note that additional customs fees or taxes may apply, depending on your location. Customers are responsible for any customs-related charges.

9. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the courier's tracking system.

10. How can I contact customer support? If you have any questions or concerns, our customer support team is here to help. Please visit our Contact Us page or email us at support@artfulprints.com, and we will get back to you as soon as possible.